Terms and Conditions

General Terms & Conditions

Order Placement:
Products are shipped from our warehouse in Irwindale, California, unless otherwise noted. Invoicing comes from the Sales office and payments should be made to the address shown on the invoice. Orders are accepted in written form by fax or e-mail only, with a valid PO # and authorization from your company’s purchasing agent. Please ensure that your PO lists the model #, quantity, price, and shipping method.

We reserve the right to decline an order, in whole or part, when the type or quantity of goods or credit worthiness of the purchaser is not satisfactory.

Prices are not guaranteed and are subject to change without notice. All shipments will be made at prices prevailing at the time of receipt of order.

Payments may be made by credit card, (Visa, MasterCard, and American Express) wire transfer, company check, money order or bank draft. L/C’s are accepted for amounts greater than US $10,000 net. Established customers can receive 30 days payment terms with approved credit. Please call for Protex’s banking details, if needed.

Most products, if in stock, can be shipped within 24 hours of order confirmation. All shipments are shipped from Irwindale, California. Transit time is usually within 5 to 7 business days. Protex is not responsible for delays caused by the shipping couriers.

Freight & Shipping:
All products are shipped standard ground freight at Protex’s discretion, unless otherwise requested in writing by the buyer. Orders shipping freight must specify business or residence, lift-gate, dock, and other freight requirements. All international freight orders must be approved by Protex in advance. Terms and conditions of the freight are subject to change without notice.

Shipment Method:
Products can be shipped using most major delivery services including courier, ground, freight and trucking services. Orders received without shipping instruction will be shipped standard ground freight and carrier will be chosen at Protex’s discretion.

Special Order Items:
All special order items such as specialty safes and private labeled items are non-returnable and cannot be cancelled. A minimum 50% prepayment is required to begin production.

Cancellations and Changes:
A cancellation or change of an order may result in charges for material or labor at Protex’s discretion.

Returned Goods Authorization:
All RGA requests should include the following information, prior to submission:

1. Proof of purchase, in a form of an invoice, packing slip or an email, validating the rightful owner of the safe.

2. A photo of the defective, damaged or wrong safe shipped. The photo can be either hard copy mailed to Protex, or a digital version emailed or faxed to Protex.

3. A short description explaining the nature of the RGA, whether the safe is defective, damaged or wrong safe was shipped.

All RGA requests are subject to approval and may take up to 10 days to complete. We will not accept safes that are shipped to our warehouse without the proper approval and paperwork.

Items damaged in transit must be reported to Protex within 48 hours.

Products may be returned for credit to the within 30 days of purchase. No goods will be accepted for return unless a Return Goods Authorization (RGA) has been issued. Goods should be returned to the Irwindale, California address only. Contact the Protex sales office to request your RGA number. Returns must be in original condition, unused and in original packaging. Credit will be issued at price paid or current price, whichever is lower, less a 20% restocking fee. Obsolete, discontinued or special products are non-returnable.

Manufacturing Defects:
Manufacturing defects or missing accessories/parts must be reported to Protex no later than 5 business days after receiving the product.

Product Warranty:
All Protex Safe Co. products are warranted to be free of defect in material and workmanship. This applies when products are properly installed, used and maintained according to installation guidelines. For a period of one year from the date of purchase of safes and cash deposit boxes, Protex will repair or replace any part that proves to be defective upon normal use, at our sole discretion.



We expressly reserve the right to correct clerical, stenographic and any other errors at any time.