Protex Safe Co

"I’ve lost my Combination…Is there any way to get it?"

"I need extra keys to my safe….How do I get duplicates?"

"How do I replace the batteries in my safe?"

"How do I bolt down my safe?"

"Where can I find the serial number/Model of the safe?"

"How can I prevent dampness/moisture in my safe?"

"How do I get into my safe after a fire?"

"Do I need to do anything special to store delicate materials?"

"During what hours is customer service available?"

"How do I open my safe with a Dial Combination lock?"

"What other safety measures I can take to deter the theft of my safe?"

ANSWERS

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Protex Safe Company cannot create keys according to serial no. We can only duplicated existing keys. if you would like to get a key duplicated, please follow these guide line:

Click the image below that looks like the key you have, by clicking the picture you will download a Key Order Form, please follow the instructions carefuly...

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Please refer to the user manual. If you do not have your manual you can download the correct one directly from our website.

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Protex Safe Co. strongly recommends that a professional safe installer, locksmith or a licensed contractor performs the safe installation described below.PROTEX WILL NOT BE LIABLE FOR ANY DAMAGES CAUSED DIRECTLY OR INDIRECTLY FROM THE INSTALLATION INSTRUCTIONS UNDER ANY CIRCUMSTANCES.

Bare Cement/Concrete

1. Unpack the safe from its original packaging.
2. Place the safe in the desired bolting location.
3. Tilt safe on its back and remove 4 plastic hole covers to expose pre-drilled holes.
4. Open the safe’s door following the user manual that came with the safe.
5. Locate 4 pre-drilled holes inside the safe on the bottom, through those holes using a marker (i.e. Sharpie™) mark the cement/concrete that is directly below the safe.
6. Move the safe to uncover the markings.
7. Drill 4 holes using a ½” concrete/cement drill bit.
8. Place the safe back in its place and align the pre-drilled holes on the bottom of the safe with the holes just drilled.
9. Insert the anchoring bolts (included on selected models) into the holes using a hammer if needed.
10. When the anchoring bolt reaches the bottom of the safe and cannot go any deeper, tighten them with an open wrench.
11. Make sure the safe is securely in its place.

Carpet Over Cement/Concrete

1. Unpack the safe from its original packaging.
2. Place the safe in the desired bolting location.
3. Tilt safe on its back and remove 4 plastic hole covers to expose pre-drilled holes.
4. Open the safe’s door following the user manual that came with the safe.
5. Locate 4 pre-drilled holes inside the safe on the bottom, through those holes using a marker (i.e. Sharpie™) mark the carpet that is directly below the safe.
6. Move the safe to uncover the markings.
7. Using a utility knife cut a 1” diameter hole around the center of the markings to expose cement/concrete and repeat steps 5 & 6. 8. Drill 4 holes using a ½” concrete/cement drill bit. 9. Place the safe back in its place and align the pre-drilled holes on the bottom of the safe with the holes just drilled.
10. Insert the anchoring bolts (included on selected models) into the holes using a hammer if needed.
11. When the anchoring bolt reaches the bottom of the safe and cannot go any deeper, tighten them with an open wrench.
12. Make sure the safe is securely in its place.

Bare Wood Floor/Parquet

1. Unpack the safe from its original packaging.
2. Place the safe in the desired bolting location.
3. Tilt safe on its back and remove 4 plastic hole covers to expose pre-drilled holes.
4. Open the safe’s door following the user manual that came with the safe.
5. Locate 4 pre-drilled holes inside the safe on the bottom, through those holes using a marker (i.e. Sharpie™) mark the wood floor that is directly below the safe.
6. Move the safe to uncover the markings.
7. Drill 4 holes using a 3/16” wood drill bit.
8. Place the safe back in its place and align the pre-drilled holes on the bottom of the safe with the holes just drilled.
9. Insert the anchoring bolts (not included – ½” diameter and 4” long wood bolts are recommended) into the holes.
10. Using an open wrench tighten the anchoring bolt until they reaches the bottom of the safe and cannot go any deeper.
11. Make sure the safe is securely in its place.

Carpet Over Wood Floor/Parquet

1. Unpack the safe from its original packaging.
2. Place the safe in the desired bolting location.
3. Tilt safe on its back and remove 4 plastic hole covers to expose pre-drilled holes.
4. Open the safe’s door following the user manual that came with the safe.
5. Locate 4 pre-drilled holes inside the safe on the bottom, through those holes using a marker (i.e. Sharpie™) mark the carpet that is directly below the safe.
6. Move the safe to uncover the markings.
7. Using a utility knife cut a 1” diameter hole around the center of the markings to expose wood floor and repeat steps 5 & 6.
8. Drill 4 holes using a 3/16” wood drill bit.
9. Place the safe back in its place and align the pre-drilled holes on the bottom of the safe with the holes just drilled.
10. Insert the anchoring bolts (not included – ½” diameter and 4” long wood bolts are recommended) into the holes.
11. Using an open wrench tighten the anchoring bolt until they reaches the bottom of the safe and cannot go any deeper.
12. Make sure the safe is securely in its place.

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The serial number and model number can be found on the bottom left hand corner on the left side of the safe, or on the bottom right hand corner on the front of the safe.

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Note: HD series safes will not release moisture into the safe. In regards to the LC series we suggest that you open the safe at least once every two weeks for approximately 20 minutes. Do not store your safe unit in areas of your home or business with already high humidity levels. You can also purchase silicone packets and store them in the safe so they will absorb some of the moisture that is being held inside.

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If you can, please tell the firefighters where the safe is located. If they can they will try and keep the fire away from it.

After the fire has been extinguished you should leave your safe to cool for several hours, before trying to access it.

If the lock has not been damaged you can try and input your combination and retrieve your belongings. If the lock has been damaged and you are unable to use your combination, contact a local locksmith and they should have the correct tools to get into your safe.

For further information please contact Protex Safe Company at (818) 773-8030.

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With our LC series safes (One Hour UL Rated Fire Safes) it is recommended to keep your papers or delicate items in plastic bags with a seal such as Ziploc© Bags. Depending on the size of your safe you can use airtight containers to store bulkier objects.

As far as the rest of our safes there’s no need for special storing materials, the HD series with will not release moisture into the safe.

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Our customer service representatives can be reached from 9:00am to 3:00pm Monday through Friday Pacific Standard Time. If you need to reach us before or after those hours please feel free to email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

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Always use the 12 o’clock marker on the dial to input your combination.

For LC-30J, LC-35J & LC-53J follow these instructions:
1. Turn the dial to the right (clockwise) and pass your 1st number 3 times stopping the dial when you get to the fourth rotation.
2. Turn the dial to the left (counterclockwise) and pass you 2nd number 2 times stopping the dial when you get to number on the third rotation.
3. Turn the dial to the right (clockwise) and pass your 3rd number 1 time stopping the dial when you get to the number on the second rotation.
4. Turn the dial to the left (counterclockwise) and stop when you get to your last number. Turn the knob or handle to open your safe.

For all other combination safes use these instructions:
1. Turn the dial to the left (counterclockwise) and pass your 1st number 3 times stopping the dial when you get to the fourth rotation.
2. Turn the dial to the right (clockwise) and pass you 2nd number 2 times stopping the dial when you get to number on the third rotation.
3. Turn the dial to the left (counterclockwise) and pass your 3rd number 1 time stopping the dial when you get to the number on the second rotation.
4. Turn the dial to the right (clockwise) until the dial stops. Your safe should now open.

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Always keep your safe closed and locked when not in use.

• Do not share your code/combination, or keep them near the safe.
• Do not tell anyone where the safe is located (except the fire department in the event of a fire).
• Do not put the empty safe carton out with your trash. Cut it into pieces and discard.
• If possible, conceal your safe.
• You may bolt your safe to the floor or wall, depending on the model you've selected.

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